Your privacy is our priority. This document transparently explains how Bet Super collects, uses, stores, and protects your personal data in accordance with Malaysia's Personal Data Protection Act (PDPA) 2010.
We only collect the data we need and never sell your data to any third party
Six core principles that guide the way we handle your personal data
All of Bet Super's data handling practices comply with Malaysia's Personal Data Protection Act 2010. We manage your data in accordance with the principles set out by the Personal Data Protection Commissioner of Malaysia.
All data transmitted between your device and bet super's servers is protected by 256-bit SSL encryption. Data stored on our servers is also encrypted using the internationally recognised AES-256 standard.
Bet Super has never sold, rented, or transferred your personal data to any third party for marketing purposes, and never will without your explicit consent. This is our unwavering commitment to all players.
We only collect data that is strictly necessary to provide our services to you â nothing more. Our data minimisation principle means we do not retain information that is irrelevant to the platform's operational needs.
You always have the right to know what data we hold about you, why it was collected, and how it is used. This Privacy Policy is written in clear, plain language â not confusing legal jargon.
You may request access to, correction, deletion, or portability of your personal data at any time by contacting the Bet Super privacy team. Your request will be processed within 14 business days.
This Privacy Policy explains how Bet Super ("we", "the Company") collect and process your personal data when you use the betsuper.im platform and related services. By using our platform, you agree to the terms of this Privacy Policy as updated from time to time.
Bet Super is committed to protecting the privacy of all players and users of our platform in Malaysia. This Privacy Policy has been prepared in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA) and sets out our practices for handling your personal data.
This policy applies to all personal data collected through the betsuper.im website, the Bet Super mobile app (where applicable), interactions with our Customer Service team via Live Chat, WhatsApp, or email, and any other official Bet Super communication channels.
Bet Super acts as the data controller for the personal information you provide to us. This means we are responsible for ensuring your data is handled securely, transparently, and in accordance with applicable laws in Malaysia.
This Privacy Policy should be read together with Terms & Conditions bet super. In the event of any conflict between the two documents on matters of privacy, this Privacy Policy shall take precedence.
Bet Super collects various types of personal data depending on how you interact with our platform. Below are the categories of data we collect and the purposes for which they are used:
| Data Category | Specific Examples | How It Is Collected |
|---|---|---|
| Identity Data | Full name, MyKad/passport number, date of birth | Registration & KYC |
| Contact Data | Malaysian phone number, email address | Registration |
| Financial Data | Touch 'n Go, GrabPay, DuitNow, FPX account information and transaction history | Deposits & Withdrawals |
| Technical Data | IP address, device type, browser, operating system | Automatic (cookies & logs) |
| Usage Data | Betting history, games played, session duration | Auto-applied during gameplay |
| Communication Data | Support chat transcripts, emails, and complaints | Support interactions |
We may also receive data about you from third-party sources, such as identity verification providers (for KYC purposes) and payment platforms including Maybank2u and CIMB Clicks when you transact through those channels.
Bet Super does not collect sensitive category data such as health data, biometric data, or information relating to religious beliefs unless specifically required by compliance law.
Personal data collected by Bet Super is used for the following lawful and specific purposes:
Bet Super processes your personal data on one or more valid legal bases under Malaysia's PDPA 2010:
Where processing is based on consent, you have the right to withdraw your consent at any time without affecting the lawfulness of any processing carried out prior to that withdrawal.
Bet Super does not sell your personal data. However, we may share your data with selected third parties in limited, controlled circumstances as follows:
All third parties who receive your data are required to handle it with a level of protection at least equivalent to Bet Super's standards and in compliance with Malaysia's PDPA 2010.
Bet Super does not transfer your personal data across international borders unless the recipient country has equivalent data protection laws or adequate contractual safeguards are in place.
Bet Super implements a range of robust technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction:
While we take extensive measures to protect your data, no security system can guarantee absolute 100% protection. In the event of a data breach that affects you, Bet Super will notify you within a reasonable timeframe in accordance with the requirements of PDPA 2010.
Bet Super retains your personal data only for as long as necessary to fulfil the original purpose of collection or to meet applicable legal obligations:
| Data Type | Retention Period | Purpose |
|---|---|---|
| Account registration data | Throughout active account + 7 years | PDPA & AMLA Compliance |
| Financial transaction records | 7 years from transaction date | Malaysian accounting & tax requirements |
| KYC Documents | 5 years after account closure | AMLA 2001 Compliance |
| Game & betting logs | 3 years from the date of activity | Dispute resolution |
| Support communication logs | 2 years from the date of interaction | Quality control & auditing |
| Cookie & analytics data | 13 months | Platform performance analytics |
Once the retention period expires, your personal data will be securely deleted or permanently anonymised so it can no longer be linked to you. Deletion is carried out using methods that meet industry security standards.
As a data subject under Malaysia's Personal Data Protection Act 2010, you have the following rights regarding the personal data we hold about you:
Request a copy of all personal data Bet Super holds about you in a readable format.
Request correction of any inaccurate, incomplete, or outdated data about you in our records.
Request deletion of your personal data when it is no longer needed or the basis for processing no longer applies.
Object to the processing of your data for direct marketing purposes at any time, without providing a reason.
Receive your data in a machine-readable format for transfer to another service provider.
Withdraw any consent given for data processing at any time, without penalty.
To exercise any of the above rights, contact us at privacy@betsuper.im. We will respond within 14 working days. Requests may be submitted in Bahasa Malaysia or English. Identity verification may be required before we process your request.
Bet Super uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.
You can manage your cookie settings through your web browser settings or via the cookie preference panel available when you first visit the Bet Super platform. Please note that disabling essential cookies may affect platform functionality.
The bet super platform is strictly for adults aged 21 and above. We do not knowingly collect, store, or process the personal data of any individual under the age of 21.
Should we discover that data belonging to a child or individual under 21 has been collected without proper age verification, we will immediately delete the data and close the associated account. Bet Super applies a strict age verification process during registration and KYC to prevent underage participation.
If you become aware that an individual under the age of 21 has registered on Bet Super, please contact us immediately at support@betsuper.im so we can take immediate action.
Bet Super reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, legal requirements, or business operations. The latest version will always be available on this page.
We encourage you to check this page periodically to stay informed about how Bet Super protects your privacy.
Bet super has appointed a Data Protection Officer responsible for ensuring compliance with the PDPA 2010 and handling all privacy-related enquiries.
Requests relating to PDPA rights, complaints about data handling, or enquiries about this Privacy Policy should be directed to privacy@betsuper.im with the subject line "PDPA Request" for faster processing. All enquiries will be answered within 14 working days in Bahasa Malaysia or English.
If you are dissatisfied with how Bet Super has handled your privacy complaint, you have the right to lodge a complaint with the Personal Data Protection Commissioner of Malaysia. Further details are available on the official website of the Ministry of Communications and Digital Malaysia.
Now that you know how we protect your data, register today and enjoy a safe, responsible, and exciting football, slots & live casino betting experience alongside 500,000+ Malaysian players.